Our goal is to provide you with the best shipping method, no matter where you live. Every day, we serve hundreds of customers around the world, ensuring that we always provide you with the highest level of responsiveness.
- Delivery Time = 1-2 business days processing time + Shipping time. You could get the shipping option/carrier with shipping rate and delivery time when you check out.
SHIPPING TIME
Standard Shipping usually takes 9-14 Business Days.
- United States-Canada: 8 – 12 days
- European Union: 9 – 12 days.
- United Kingdom 8 –12 days
- Australia-New Zealand: 10 – 14 days
- Middle East: 9 – 12 days.
Express Shipping usually takes 7-12 Business Days.
- United States-Canada: 6- 9 days
- European Union: 7 – 10 days.
- United Kingdom: 6 – 9 days
- Australia-New Zealand: 8 –12 days
- Middle East: 7 – 10 days.
SHIPPING COST
- Standard Shipping
The shipping cost is 7,65€ for orders less than 50€.
We are offering free shipping worldwide for orders over 50€.
- Express Shipping
The shipping cost for express shipping is 19.95€.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@karela.fr .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@karela.fr.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.